This Is Vegas Casino Mobile App: Playing on Your Phone

Our games load straight in the browser on your phone. There is no install step, no storage to free up and no update to wait for: you open the site, sign in and the lobby appears sized for your screen. A separate native app is not among the ways to play with us at the moment, and the mobile site carries the same library and the same cashier.

That covers all 978 titles in the lobby, from slots and video poker to table games, scratch cards, crash games and the live tables. This Is Vegas Casino is available instantly in a browser, as a desktop download and on mobile devices, so you can switch between your phone and your computer using the same account and the same balance.

1. Open the site in your phone browser

   Any up-to-date mobile browser works. Add the page to your home screen if you want a one-tap shortcut that behaves much like an icon.

2. Sign in

   Enter your username and password. The password is case-sensitive, so watch your phone's automatic capital letter on the first character.

3. Choose how you want to play

   Fun mode lets you try a game with play money. Real money play draws on your balance and earns comp points on every bet.

4. Pick a game and set your stake

   Tap the title to load it. Set your stake before you spin, and keep it to £5 per spin or round while a welcome bonus is still active.

Games load one at a time on a phone, so closing a title you have finished with keeps things quick. If you have a bonus running, the stake limit applies to every game you open, including table rounds, not only to slots.

There are three ways in, and they lead to the same account. Which one suits you is mostly about the device in your hand and how you like to play.

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The download is a desktop option. On a phone, the browser is the route in, and it needs nothing more than a stable connection. Mobile data works, though a steady signal makes a difference on the live tables, where video is streaming to your screen in real time.

Every title in the library can be opened in free play mode, and that works on a phone just as it does on a computer. You can set your own fun-money balance through the cashier, so you can see how a bonus round behaves or how a table game is laid out on a narrow screen before any real funds are involved.

It is a useful way to decide whether a game reads well in portrait or needs landscape, and whether the buttons fall where your thumb sits. Fun money has no cash value and no winnings attached: it is practice, and nothing in it carries over to your real balance.

The cashier is part of the mobile site, so you can add funds without moving to a computer. Cards, wallets, vouchers and bank transfers are all handled in the same place, and crypto sits alongside them.

The payment method has to be in your own name, and the name on your account must match it. That matters more than it looks: when you later ask for a payout, we check the two against each other, and a card or wallet belonging to someone else will hold things up.

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Payouts are handled by wire transfer or Bitcoin, and crypto payouts need a crypto deposit behind them, so it is worth thinking about how you want to be paid before you choose how you pay in.

All money transfers are protected by SSL encryption, which keeps your personal and banking details scrambled between your phone and us. Your connection is protected, deposits and payouts are secured, and we complete account verification before your first payout is processed.

• Keep the saved-password option off if other people use your phone
• Lock your handset, so a saved session is not open to anyone who picks it up
• Only one account per household is permitted, so do not open a second one on another device
• Account details are only given out after we have identified you over the phone, so never pass your login to anyone who asks for it
• Use the log-out prompt when you finish, rather than just closing the tab

Game results come from Rival's cryptographically secure random number generator, which has been independently tested, and payouts are audited by independent auditors. That is the same on a phone as on any other device: the device you hold has no effect on the outcome of a spin or a hand.

A phone is always to hand, which makes limits more useful than they are on a computer you have to sit down at. You can set your own deposit amount limit, and our support team can put daily, weekly or monthly limits on your account at your written request.

If you want to stop altogether, our self-exclusion programme cancels your membership and your account is blocked shortly after the request comes in. You can also ask in writing to be taken off our email list. Play is for adults aged 18 and over, we may ask you to verify your age at any time, and staff are trained to spot signs of underage and compulsive gambling.

Live chat is open 24 hours a day, seven days a week, in English, and it runs in the same browser window you are playing in. For anything that needs an attachment, email works better: we have a general customer service address and a separate one for finance and documents.

Telephone lines are available for France, Spain and international callers. Between chat, email and phone, our team can help in English, Dutch, French, German, Spanish, Italian and Portuguese.

• Live chat - open around the clock, best for quick questions mid-session
• Customer service email - for account questions that are not urgent
• Finance and documents email - for verification paperwork, which you can send as clear photos taken on your phone, with your name and username included
• Telephone - lines for France, Spain and international callers

Most mobile hiccups come down to the connection or the browser rather than the game. Working through these in order usually clears it.

1. Check your signal

   A game pausing mid-spin is almost always the connection dropping. Move somewhere with better coverage, or switch between mobile data and wi-fi.

2. Close other tabs and apps

   Casino games are heavier than ordinary web pages, and live tables are heavier still. Give the browser room to work.

3. Refresh the page

   Reloading reconnects you to your session. Any completed round is already recorded on your account, so nothing is lost in a refresh.

4. Clear the browser cache or try another browser

   An old cached file can stop a title loading. A clear, or a second browser, rules that out quickly.

5. Ask live chat

   If the title still will not open, chat is there at any hour and can look at what is happening on your account.