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This Is Vegas Casino Login: Sign In to Your Account
Signing in takes two details: your username and your password. This page walks you through the sign-in itself, what to do when a password slips your mind, how we keep your account protected, and the limits you can put in place once you are inside.
How to sign in: username, password and what to expect
Your login is the same whether you play instantly in a browser, through the desktop download or on a mobile device. You sign in with the username you chose and the password you set, and your account number travels with you across all of them.
- Open the casino
Load the lobby in your browser or start the desktop version. The sign-in fields sit at the top of the screen.
- Type your username
Usernames are between 4 and 12 characters and never contain spaces. If you have signed in from this device before, we can remember it for you so you only need the password.
- Enter your password
Your password is case-sensitive, so capital letters matter. Check that caps lock is off before you type it in.
- Sign in and check your balance
You land in the lobby with your real-money balance showing. Any games that appear locked open up once a deposit has been made.
We can also store your password on a device you use regularly, which makes a daily sign-in quicker. On a shared or public computer, leave that option switched off and type the password in each time.
| Detail | What applies |
|---|---|
| Username | 4 to 12 characters, no spaces |
| Password | Case-sensitive; capitals must match exactly |
| Remembered on device | Username always, password optional |
| Password reset | Sent to the email address held in your profile |
| Accounts allowed | One per household |
| Signing out | A confirmation prompt appears before you are logged out |
Forgotten your password? How to reset it by email
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Passwords slip away, especially after a break from playing. The sign-in screen carries a line that reads "Click here if you have forgotten your password", and that is all you need to start the reset.
- Choose the forgotten password link
Select it from the sign-in screen to open the Reset Your Password form.
- Enter your account email address
Use the address you registered with. The reset only works with the address held in your account profile.
- Open the email we send
A new password arrives at that address. If it is not in your inbox within a few minutes, look in your spam or promotions folder.
- Sign in and set something memorable
Use the new password to get back in, then change it to one you will remember and will not use anywhere else.
When a sign-in will not go through
Most failed sign-ins come down to a small detail rather than anything wrong with the account. Work through these before you do anything else.
- Caps lock. The password is case-sensitive, so one stray capital is enough to stop you.
- Stray spaces. Usernames never contain spaces, and a space copied in from autofill counts as a character.
- An old saved password. If you changed it recently, your browser may still be filling in the previous one. Clear the field and type the current password by hand.
- The wrong email in the reset form. The reset message only goes to the address stored on your profile.
- A patchy connection. Reload the lobby on a stable connection before trying again.
If none of that helps, our live chat team is available at any hour and can take it from there. Have your username and the email address on the account ready, as it speeds things up considerably.
Looking after your login details
Your username and password are the two things standing between your balance and anyone else, so treat them the way you would treat a bank login. Pick a password you do not use on any other site, and change it if you ever suspect someone else has seen it.
Keep the details on your profile accurate as well. You confirm that everything you give us is genuine when you open the account, and false information can lead to the account being suspended along with any related cash-ins. If you move house or change email address, tell us so the reset route keeps working.
- Use a password that is unique to this account
- Switch off "remember my password" on shared devices
- Sign out properly when you finish a session, rather than just closing the window
- Keep the email address on your profile one you can still open
What keeps your account safe while you are signed in
Every money transfer runs over SSL encryption, which scrambles your personal and banking information while it travels between your device and us. We hold a gaming licence, and account verification is completed once before your first payout is released.
We will not hand over account details to anyone who simply asks. If you call us about your account, we identify you positively over the phone first. And when you log out, a confirmation prompt appears, which stops an accidental click from ending a session you are still in the middle of.
Play here is for adults only. Our minimum age is 18, our staff are trained to spot underage and compulsive play, and we may ask for age verification at any point.
Deposit limits, breaks and self-exclusion, set from your account
Gambling should stay entertainment, and entertainment has a budget. You can set your own deposit amount limit, and our support team can put daily, weekly or monthly limits on the account for you when you ask in writing.
| Control | How to put it in place | What happens |
|---|---|---|
| Deposit amount limit | Set it yourself on the account | Caps how much you can pay in |
| Daily, weekly or monthly limit | Written request to our support team | Applied to the account for that period |
| Self-exclusion | Request cancellation of membership | Access to the account is blocked shortly after the request |
| Marketing emails | Written request to be removed from the list | We stop sending you promotional mail |
If a balance sits untouched for a while because you have not played, we send a reminder email so nothing is quietly forgotten. Should you want that contact to stop entirely, ask in writing and we will take you off the list.
Join today and claim your welcome bonus
For support beyond what we can offer, we publish links to Gamblers Anonymous, Gambling Therapy and the Global Gambling Guidance Group (G4). There is no winning strategy and no risk-free session here, so only ever play with money you are comfortable losing.
Talk to us if you cannot get in
Our live chat runs 24 hours a day, seven days a week, in English, so there is always someone to help with a sign-in that is stuck. It is the quickest route when you are locked out and want to play tonight.
You can also email us. General customer service goes to one address, while a separate channel handles finance matters and document submissions, which keeps account paperwork away from everyday questions. Telephone lines are open for callers in France and Spain and on an international number.
- Live chat: open around the clock, in English
- Email: customer service, with a separate address for finance and documents
- Phone: France, Spain and international lines
- Languages covered by support: English, Dutch, French, German, Spanish, Italian and Portuguese
Sign in and pick up your welcome package
New players depositing from £25 can take up to £5,300 plus 250 free spins. Wagering is 20× the bonus, the maximum bet is £5 per spin or round while it is active, and free spin winnings cash out up to £350.
